FAQ
Are your products cruelty-free and vegan?
- Absolutely. All our products are cruelty-free and 100% vegan, using only safe, high-quality ingredients. We never test on animals or use animal derived ingredients.
Can men use your products?
- Yes of course —our products are designed for everyone and all genders.
What are your sustainability practices?
- We prioritise eco-friendly packaging, ethical sourcing, and responsible manufacturing to reduce our impact on the environment.
Can I use your products on babies?
- We recommend products specifically formulated for baby’s delicate skin, unless otherwise labelled as safe for all ages.
How do I choose the right product for my skin/hair type?
- We offer product guidelines to help you select items tailored to specific skin or hair needs. If you’re unsure, reach out to us for personalized advice.
Are your products safe for use during pregnancy or breastfeeding?
- Many of our products are suitable for all life stages, but always consult your healthcare provider if you have concerns about specific ingredients.
How long does delivery take?
- Standard shipping takes atleast 2-8 business days after dispatch, depending on your post code. (Express shipping is also available)
What if my order arrives damaged?
- Please take clear photos of the damaged items and packaging and contact us within 48 hours so we can review and help with a replacement or store credit in line with our policy.
Where is SelfCare by Mee based and where do you ship?
- SelfCare by Mee is based in Australia and ships Australia- wide and surrounding countries only.
How do I place an order with SelfCare by Mee?
- All orders must be placed directly through our online store. Simply add your favourite items to cart, go to checkout, and follow the prompts to complete payments. ordering through website rather then messages helps prevent mistakes.